Join Our Team

It All Starts with Good People. Collaboration and partnership with our customers is the foundation of our success and we are always looking for more bright and innovative minds to continue our fast growth.

Email hr@nexgencam.com for application details (attach Resume in .pdf or .doc).

Who is NexGenCAM?

NexGenCAM assists companies in implementing new CAM and Robotics technologies to streamline product development and create better products. With headquarters in Port Washington, WI and locations across North America, we are the leading provider of Autodesk CAM software and other related solutions. We provide unparalleled sales, service, and support to our customers and hold them in the highest regard. We are a small business that is enthusiastic about our products and services because our customers stand behind them as well. Work for a company that has repeatedly been acknowledged for its growth and achievements! NexGenCAM is an equal opportunity employer.

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5 Positions Available

CAM Specialist

Position:  CAM Specialist

 

Reports to:         Director of Operations

Job Category:      Technical Services

Location:           US – NexGen Office or Home Office

Posted:             April 1st, 2021

See copy here: CAM Specialist

Position Overview:

If you have a strong background in CAM, with experience running CNC machines and knowledge of several software solutions, come join with a rapidly growing and highly successful team that has been repeatedly recognized for its achievements.  NexGenCAM has a broad portfolio of market leading solutions, starting with cloud favorite Fusion all the way up to complex 5axis milling with PowerMill, automated CAM programming with FeatureCAM, and Swiss and Turn-Mill programming with PartMaker.  The current team is deeply capable, and we are looking for creative and successful team members that can work together and contribute to overall expertise and lead on key projects.  There is a wide variety of needs and opportunities to keep your interest, ranging from support to consulting and special projects.

Responsibilities:

  • Customer service is the foundation of our company’s success and although we segment tasks and duties below, you are expected to put customers first when issues or problems arise. To achieve success in this area, we work as a team to get the right people involved to solve problems or provide opportunities.  Prompt internal and external communication is the way that we meet and exceed customers expectations with exemplary service.
  • Deliver software product demonstrations to potential customers and clients. Participate in pre-sales activities including customer calls, on-site visits, strategic planning, and health checks
  • Instruct a wide range of CAM courses from fundamental to advanced topics
  • Develop and maintain technical expertise in CAM software and related applications, with continuous expansion of skills by attending classes when free time is available and taking certifications with Autodesk
  • Provide pre-sale and post-sales support to customers, leveraging the support systems and tools to be prompt, proficient and professional
  • Provide post-sales implementation and consulting as needed on customer projects.
  • Conduct health checks virtually and in person, to deliver nurturing, problem resolution, and help customers improve their business results.
  • Create written and video marketing content to enhance our social presence; including best practices, support, marketing, tips & tricks, and training.
  • Effectively use internal tools to communicate and keep a record of customer needs and interactions, using NexGen and Autodesk systems
  • Assist customer with post processor needs and projects, building skills to solve these needs
  • Contribute to achieve key technical department projects, objectives, and goals. Leverage software solutions to increase efficiency of the team.
  • Recognize market opportunities and recommend additional products and services to increase customer satisfaction.

Requirements:

  • Significant experience running a CNC machine and knowledge of multiple CAM solutions. CAD skills are also helpful
  • Ability to troubleshoot, edit, and write post processors is highly beneficial. Experience writing scripts and software code also desirable
  • 3+ years of skill development with training, presentations, sales and customer service
  • Experience with software and computing environments including but not limited to operating systems, networks and PC hardware
  • Strong verbal and written communication skills (English)
  • Self-starter with the ability to take initiative and accomplish tasks
  • Excellent problem definition and resolution skills, with high attention to detail
  • Full understanding of the manufacturing shop floor, the systems and processes involved, and how to guide customers to be more successful

Benefits

Who WE are: NexGenCAM has offered best-in-class training and support for the leading CAM software suppliers since 2008. With a team that started on the manufacturing floor, we provide the best services to get your CNC machines performing.  We are the #1 provider in our market, and have been recognized by Autodesk for these results 5 of the last 6 years.  Join a fast-growing company that has been repeatedly acknowledged for their achievements and focus on customer success.

Why you’ll love working at NexGenCAM:

  • Tight knit team that enjoys working together and produces great results
  • Full benefits packages available for health
  • Vacation, Paid Holidays, and Wellness Days
  • 401K with a generous employer match
  • Professional development opportunities to grow your skills
  • Casual office attire, with the exception of customer appointments
  • Company culture that encourages innovation, tenacity, and personal and professional development

Technical Services Manager

Position:  Technical Services Manager

 

Reports to:         Director of Operations

Job Category:      Technical Services

Location:           US – NexGen Office or Home Office

Posted:             April 1st, 2021

See copy here: Technical Services Manager

Position Overview:

If you’re a CAM software enthusiast with customer service and management savvy, we have an opportunity for you! NexGenCAM has added this opening for a Technical Services Manager to join our growing organization. Manage a top team of CAM software specialists and at the same time be part of our team as one of the first points of contact for our customers work with.  You will not only manage the coordination on our technical team to keep them on task and hitting goals, but also have the opportunity to work with clients on unique challenges related to Autodesk CAM software functionality.  A wide variety of opportunities, matched with a talented team with deep and diverse expertise; will require skills in negotiation, project management, packaged service offerings, and the ability to continuously improve processes.  Work with operations, sales, and management to find and implement new solutions to make it easy for customers to work with NexGenCAM and automate simpler tasks.

Responsibilities:

  • Create and drive execution of KPM’s (Key Performance Measures) for technical staff members in the areas of support, pre-sales demonstrations, training, consulting, and special projects.
  • Conduct weekly one on one meetings to improve overall efficiency and coordination of our technical team.
  • Lead by example in taking technical cases submitted by our customers and driving to conclusion with high customer satisfaction. Troubleshoot complex CAM, configuration, and system issues.
  • Provide outstanding technical support for a wide variety of customers in various disciplines and industries.
  • Participate in ongoing technical support efforts focusing on the Autodesk CAM suite of tools, while also streamlining processes and usage of management software.
  • Use all means of communication (phone, email, text, screen sharing) to remotely support customers.
  • Familiarize yourself with 3rd party applications and product suppliers to enrich your understanding of our products.
  • Manage service documentation, tools, and assets to ensure best practices are followed with customers on consulting, programming, and automation projects.
  • Guide the team, finding all necessary resources and investment, to achieve key technical department projects, objectives, and goals. Leverage software solutions to increase efficiency of the team.
  • Keep calls and customer correspondence up to date and recorded in systems to accurately follow up with customers in the future.
  • Document and follow up on customers to ensure they’re satisfied with their support, training, and consulting.
  • Recognize market opportunities and recommend additional products and services to increase customer satisfaction.

Requirements:

  • A knowledgeable professional with a Bachelors or Associates in CAM, or extensive CAM and CNC related experience
  • A CAM enthusiast with hands on experience working with Autodesk CAM Software, who possesses a thorough understanding of CAM and CNC processes
  • A team management and customer-focused individual with the skills needed to communicate clearly and confidently
  • A problem-solver with the drive to come up with solutions for unique internal team needs as well as customer issues
  • Software enthusiast with experience in Microsoft Office and cloud-based software, virtual communication platforms, software related tools, and company best practices
  • A flexible worker with the willingness to work within active NexGenCAM support times zones

Benefits

Who WE are: NexGenCAM has offered best-in-class training and support for the leading CAM software suppliers since 2008. With a team that started on the manufacturing floor, we provide the best services to get your CNC machines performing.  We are the #1 provider in our market, and have been recognized by Autodesk for these results 5 of the last 6 years.  Join a fast-growing company that has been repeatedly acknowledged for their achievements and focus on customer success.

Why you’ll love working at NexGenCAM:

  • Tight knit team that enjoys working together and produces great results
  • Full benefits packages available for health
  • Vacation, Paid Holidays, and Wellness Days
  • 401K with a generous employer match
  • Professional development opportunities to grow your skills
  • Casual office attire, with the exception of customer appointments
  • Company culture that encourages innovation, tenacity, and personal and professional development

Customer Success Specialist

Position:  Customer Success Specialist

 

Reports to:         Sales Director

Job Category:      Customer Success

Location:           Port Washington, WI or Zionsville, IN

Posted:             April 1st, 2021

See copy here: Customer Success Specialist

Position Overview:

The Customer Success Specialists’ (CSS) sole focus is delighting and retaining our Customers, often leading to customer expansion. We do this by ensuring our customers are successfully using their Autodesk software and deriving the maximum benefit from their Autodesk investment.  Working with customers requires pro-active use all of the systems and information available, resulting in live conversations about their current status, needs, and opportunities. The CSS gets involved in pre and post sales on-boarding activities; creating adoption and success plans, increasing customer usage and ultimately driving the renewal of the products on an annual basis.  By being a customer advocate, this important role can often lead our sales, technical, and operational staff to deliver for customers in just the right way to ensure success.

Responsibilities:

  • The Customer Success Specialist is a key role to driving onboarding, adoption and retention of core products/solutions by providing post-sales guidance and initiatives directly to customers in a select sales territory, industry, or product group.
  • Managing a portfolio of a few hundred customers and interacting directly with customers via phone, you will help at-risk customers by promoting and improving overall customer satisfaction, product adoption, retention, and renewals mainly in the small business and very small business segment.
  • Responsibility for strategic new customers, products, and solutions that have specific customer satisfaction processes and requirements.
  • The role has a variable commission scheme based on product utilization, customer retention and other key metrics including expansion and new sales.
  • The role will partner with sales on account and territory planning and provide customer health leadership, handle escalations on at-risk customers, strategize on how to deliver on Customer Success Initiatives and be a resource on how best to leverage Customer Success Resources across the entire company.
  • Ensure that customers derive maximum value from their investment in Autodesk Solutions, utilize all their licenses, identify new opportunities, ensure renewal and collaborate with other teams to ensure growth attainment.
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Autodesk solutions and associated business benefits to address their needs.
  • Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success.
  • Manage and collaborate inter-departmentally to resolve at-risk customer escalations, and keep timely and accurate documentation in NexGenCAM business systems.
  • Responsibilities may include providing or scheduling activation and/or product training, conducting customer health checks, identifying opportunities to expand relationships, up-selling/cross-selling new products and requires an elevated level of influence over the customer lifecycle through renewal.
  • Contribute thought leadership and best practice, both internally and externally, around business transformation and end user adoption.
  • Conduct outbound customer calls with a required minimum number of calls daily.
  • Use salesforce.com to document all customer opportunities and customer activity.
  • Maintain Salesforce.com opportunities using probability definitions embedded to categorize opportunities accordingly to accurately forecast against plans and targets weekly.
  • Build strong relationships for business planning with extended team.
  • Respond to partner and customer inquiries in a professional and prompt manner.
  • Build strong customer relationships for repeat business.

    Minimum Qualifications

  • At least 4 years of post-grad work experience on a professional inside-sales, customer success, and/or renewals team (preferably software / subscription / software-as-a-service)
  • Previous experience and success in a quota attainment position in sales or customer success
  • Extensive customer facing experience required, with the ability to handle customer complaints, misunderstandings and deliver value over the phone
  • English Language with clear communication skills, English fluency required, both written and spoken
  • MS Office - Proficient in Microsoft Office products (Excel, Word, Outlook, PowerPoint)

    Preferred Qualifications

  • Relevant Bachelor’s degree preferred, but not required
  • Experience with Salesforce or another CRM Software preferred
  • Experience in customer facing roles including account management, customer support, product management and sales
  • Excellent interpersonal skills will be needed in order to build the strong relationships, particularly with field organizations and business partners, which will be critical to success
  • Highly skilled at multi-tasking with the ability to quickly adapt and learn
  • Ability to build collaborative relationships within sales as well as sales support to facilitate better customer experience

Benefits

Who WE are: NexGenCAM has offered best-in-class training and support for the leading CAM software suppliers since 2008. With a team that started on the manufacturing floor, we provide the best services to get your CNC machines performing.  We are the #1 provider in our market, and have been recognized by Autodesk for these results 5 of the last 6 years.  Join a fast growing company that has been repeatedly acknowledged for their achievements and focus on customer success.

 

Why you’ll love working at NexGenCAM:

  • Tight knit team that enjoys working together and produces great results
  • Full benefits packages available for health
  • Vacation, Paid Holidays, and Wellness Days
  • 401K with a generous employer match
  • Professional development opportunities to grow your skills
  • Casual office attire, with the exception of customer appointments
  • Company culture that encourages innovation, tenacity, and personal and professional development

Business Development Manager

Position:  Business Development Manager

 

Reports to:         Sales Director

Job Category:      Sales/Business Development

Location:           US – NexGen Office (Port Washington WI or Zionsville, IN or Home Office)

Posted:             April 1st, 2021

See copy here: Business Development Manager

Position Overview:

NexGenCAM, the #1 industry provider of Autodesk CAM solutions, is on the lookout for our next achievement-motivated and energetic hunter to join us as a Business Development Manager. Spend time working with the best in the business, providing our customers with Autodesk CAM solutions alongside our award-winning technical experts.  Don’t miss out on this opportunity with a growing company that has been repeatedly recognized for their year over year achievements!

Responsibilities:

  • Bring leading-edge technology to our industry in a rapidly evolving, hot product market
  • Work with your CAM Specialists to ensure the best product and service solutions for a given client
  • Leverage innovative tools and resources to get your foot in the door with prospects
  • Possess and continuously improve an impressive understanding of your territory and market
  • Provide documentation in our CRM to track your sales wins and opportunities for continued success
  • Travel 25-35% to meet with your prospects and customer base to foster business relationships and close deals
  • Consistently forecast and close business in line with expectations by managing and updating systems and customer plans
  • Have fun working with an award-winning team in our industry!

Requirements:

  • A hungry sales professional, always on the lookout for new prospects  
  • A lifelong learner with the ability to learn new skills and adapt to changing environments
  • A strong communicator with impeccable interpersonal skills and an ability to work with teams
  • A persuasive and trusted advisor capable of delivering sales presentations all the way up to C-Suite execs  
  • A wordsmith with exemplary written and verbal communication skills
  • A technology enthusiast with either a base knowledge of the SaaS business model, or the willingness to learn quickly

 

Benefits

Who WE are: NexGenCAM has offered best-in-class training and support for the leading CAM software suppliers since 2008. With a team that started on the manufacturing floor, we provide the best services to get your CNC machines performing.  We are the #1 provider in our market, and have been recognized by Autodesk for these results 5 of the last 6 years.  Join a fast growing company that has been repeatedly acknowledged for their achievements and focus on customer success.

 

Why you’ll love working at NexGenCAM:

  • Tight knit team that enjoys working together and produces great results
  • Full benefits packages available for health
  • Vacation, Paid Holidays, and Wellness Days
  • 401K with a generous employer match
  • Professional development opportunities to grow your skills
  • Casual office attire, with the exception of customer appointments
  • Company culture that encourages innovation, tenacity, and personal and professional development

Email hr@nexgencam.com for application details (attach Resume in .pdf or .doc).