Support Plans

Work with the #1 Design & Manufacturing team in North America where everyone has extensive industry experience from engineering to the shop floor and multiple CAD/CAM softwares. Recognized by Autodesk as their 2022 & 2023 Top Service Partner.

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Basic Support

Basic break/fix support

  • Software licensing and license management
  • Software bug reporting and/or workaround awareness.

Included with any active subscription purchased from NexGen

Platinum Support: Make

Proactive Engagement

  • Priority online & phone support
  • Extended Support (Beyond Break / Fix)
  • Minor post-processor edits (if applicable)
  • Learning Management System
  • Live and on-demand best practices training for your whole team
  • Annual Update Training
  • $250 Open Enrollment Training Voucher
  • 15% Discount on Services

Platinum Support: Design & Data

Proactive Engagement

  • Priority online & phone support
  • Extended Support (Beyond Break / Fix)
  • Minor post-processor edits (if applicable)
  • Learning Management System
  • Live and on-demand best practices training for your whole team
  • Annual Update Training
  • $250 Open Enrollment Training Voucher
  • 15% Discount on Services
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Platinum Support: Enterprise

Companies with an annual contract value of $50,000+

Personalized annual service plans (training, implementation, post-processor development, consulting, etc.) are included in the agreement.

Contact sales@nexgensolutions.com for pricing and details.